Before requesting the activation of the payment service in Ponto, please contact your software provider to know if your software supports it. It is not possible to create payments manually via your Ponto dashboard.

 You can verify this information by finding your bank on our bank reach page.

 The first time you attempt to sign a payment in Ponto, you must input additional details about your organization's legal representatives and beneficial owners. 

The payment signature will only be enabled in Ponto after our team has verified the details of your organization with official sources. This process can take up to several days.

 Payments can only be created in Ponto by your software through our API. It is currently not possible to create payments from scratch manually from your Ponto dashboard.

We offer a facility to initiate the payment signature process directly from your software. We invite you to check with your software provider to see if they have implemented this facility. Alternatively, you must log into your Ponto dashboard to sign the payments created by your software in Ponto.

Important remark: your payment is moved to the history section of your Ponto payments dashboard as soon as you have been redirected to the bank sign it. It is not possible to sign again a failed payment from Ponto if this payment was moved to the history section of your Ponto payments dashboard. You must recreate the payment from your software.

In case of failed payment please review the following points before contacting us :

• Are you certain that there was enough credit on your bank account to execute the payment?
• Did you exceed a daily, weekly, or monthly limit configured in the bank domain?
• Isn’t a second signature required in the bank domain? Through another channel than Ponto?
• If your previous payments were properly processed by the bank, do you know what the difference is between the failed payment and the successful ones? Did you sign them in the same way? Are you certain that it is a SEPA payment?
• What happened during the signature process? Did you receive an error message in the bank domain? In that case your bank should be able to help you.
• If you are sure that the payment did not go through, you can try to recreate it from your software. It is not possible to resume the signature process of a failed payment. 

Please note that your bank is not obliged by law to inform Ponto when your payment has been fully executed, and the settlement process is completed. PSD2 requires the banks to provide Ponto with the same information as when you initiate payments through the bank’s direct channels. 

The most compelling way to make sure that your payment has been executed is to check your transaction history and balance in your home-banking application, or to contact your bank, if necessary. 

However, Ponto checks the status of a signed payment for three days to track updates.

Your payment is moved to the history section of your Ponto payments dashboard as soon as you have been redirected to the bank domain to authenticate this payment. 

Here are the possible statuses:
 

The most compelling way to make sure that your payment has been executed is to check your transaction history in your home-banking or smart-banking application, or to contact your bank. 

A bulk payment is a single payment instruction that includes multiple payments that are processed together by your bank. All payments in a bulk have the same ordering account in Ponto. We currently support SEPA bulk payments only. Which means that the currency of your ordering account must be EUR, that the currency of each payment in your bulk must be EUR, and that the creditor account of each payment in your bulk must be a valid IBAN in the SEPA. You can add up to a thousand (1000) single payments in a bulk. 

No not at the moment. 

If a second signature is required by your bank to authenticate a payment, the second signature must be applied through one of the direct channels of the bank.