Can I try Ponto for free?
What is Ponto's pricing model?
1. Customer Paying model:
You are directly invoiced by Isabel for your Ponto subscription. We charge a fee (monthly, prorata temporis) per bank account added to the scope of your integration. The cost of your integration is visible on your Ponto dashboard when you click to view your integration. If you activate the payments service, we charge an additional fee per single or bulk payment initiated with the bank.
2. Partner Paying model:
The Ponto cost is included in your software subscription, and you are not invoiced by Isabel for your usage of Ponto. We have no visibility on the fee charged by your software vendor, and you must reach out to them.
How will I be invoiced?
If you are invoiced directly by Isabel NV/SA, you receive your monthly invoice by email and through Peppol, if applicable. It is not possible to receive your invoice yearly or quarterly. We send your invoice to the email address that you specified in the billing details section of your organization.
Which payment methods are available to me if I am invoiced by Isabel?
If you are invoiced by Isabel, you should set up a SEPA Direct Debit mandate by accessing the billing details section of your organization on your Ponto dashboard.
For that purpose, you can either select the ordering account in the list of accounts that you have previously linked to Ponto or use another ordering account by completing a one-off authorization flow with your bank of choice (to authenticate the account).
Alternatively, it is still possible to select manual wire transfer as a payment method for your invoices. We do not recommend this method except for non-EEA customers who cannot set up a SEPA Direct Debit mandate.
If you are a non-EEA customer, you can provision your account to limit the wire transfer fees.
It is not yet possible to pay for your Ponto subscription via credit card or third-party payment service providers like Paypal.
How can I configure my SEPA direct debit mandate?
You can configure your SEPA direct debit mandate in the settings of your organization (billing section).
I pay for Ponto via wire transfer; how can I limit the transfer fees?
If you intend to pay for your Ponto subscription via wire transfer, the transfer fees can be important if you live in a non-EEA country. In that case, you can provision your account in our billing system, to limit the wire transfer fees and cover some of your next invoices. Please add your customer number (see on your invoice) and "prepayment" in the remittance information to avoid being refunded.
I pay for Ponto via wire transfer; what is Isabel’s bank account number?
Where can I find my Ponto invoices?
You can access your invoices directly from your Ponto dashboard in the settings of your organization (billing section). Read more.
How can I change my billing email address?
You can change your billing email in the settings of your organization (billing section).
The address on my invoice is incorrect.
If the address of your organization has changed but not your VAT number (read more), you can contact us, and we will change your address in the system. Please provide your new address and your customer number (visible on your invoice).
The VAT number on my invoice is incorrect.
We cannot change the VAT number of an organization in our system If your VAT number has changed and your former organization no longer exists, you must create a new organization in Ponto and recreate your integration. You will also have to delete your old organization to stop the invoicing.
I still receive invoices from Isabel although I stopped using Ponto.
We charge the service prorata temporis. If you deleted your organization, your integration or unlinked your bank account during the month, you still receive a last invoice to cover your usage of Ponto during these last days. To stop the invoicing, you must make sure that you no longer have a bank account linked to your software integration.
I accidentally paid my invoice twice.
Do not worry, we will use this extra amount to pay your next invoice.
My organization is blocked for outstanding invoices.
You can contact us and provide your Ponto email as well as the name of the concerned organization. If you set up a SEPA direct debit mandate, please check with your bank if it is still valid.
My organization is blocked for missing billing information.
You have a Customer Paying Model integration (read more) and your organization was automatically blocked by the system at the end of your trial period because you have not yet provided your billing information.
No worry! You have normally received the following procedure by email:
- If you already created your Ponto login and configured your password to activate your Ponto dashboard, please sign-in with Ponto. You must click the left-hand menu to access the billing section in your organization settings. Select a payment method and provide your billing email address.