An integration is a technical connection (a machine-to-machine interface based on APIs) that you create between your software and your organization in Ponto. 

Thanks to this integration, your software can access your bank account data stored in Ponto. 

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 You must click in your software to initiate an integration flow and enable Ponto to exchange your financial data with your software (reach out to your software vendor to know how to proceed). 

If your bank accounts are already linked to Ponto, you can click to skip the bank selection screen in Ponto.

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 This can occur when your bank account authorization has expired. You should log into Ponto and check the status of the bank account in question. If necessary, click to reauthorize your account. 

You can also initiate the reauthorization directly from your software if your software supports this feature (reach out to your software vendor to know how to proceed). 

If you see your latest transactions in Ponto but not in your software, click in your software to refresh the connection or try to recreate your integration.

 If you receive a synchronization error in your software, wait for a couple of hours since synchronization errors can be temporary (technical issue at the bank for example, or maintenance). Most of the time the error will disappear. 

If the problem persists you can try to reauthorize your bank account in Ponto. 

 In your software, click to link a new bank account through Ponto (reach out to your software vendor to know how to proceed) and follow the procedure. 

If the bank account you want to add to your integration is not yet linked to Ponto, you will have to perform an authorization flow with your bank.

 You can delete your integration in Ponto via the menu “Integrations”. 

It is likely that your software also provides a way to delete a Ponto integration directly via their configuration panel.

 No, unless explicitly specified by your software provider. 

The creation of a custom integration requires to copy-paste the associated client id and client secret into your software.